Refund Policy: This course is non-refundable and not transferable.
A $25 administration fee is applicable for changes to course enrollment after 10 calendar days of purchase.
Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).
Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies.
This policy outlines how Oliver Publishing Inc. and its related entities treat personal information, collected in the ordinary course of business. By personal information, we mean any information about you that may be personally identifiable, including your name, address, email address, phone number, employment affiliation, and credit card information. We endorse and adopt in their entirety the ten principles of the Canadian Standards Association's Model Code for the Protection of Personal Information.
Collection and Use of Personal Information
We collect personal information when you order from our website, contact us by phone or fax, or come to our offices in person. We also collect information about your credit card when you purchase our products or services. We use the information for the following general purposes: to fulfill your requests for products and services, improve our services, customize the content and advertising of our products and services, contact you, conduct research, compile statistics, and provide anonymous reporting for internal use and external clients. We reserve the right to send you certain communications relating to additions or changes to the products and services that we offer and we may contact you in order to assist in the collection of statistical data or to improve the quality of our products and services, and their delivery to you.
Information Sharing and Disclosure
We do not sell, rent, or share personal information with others, except to trusted partners who work on our behalf to provide and deliver those products and services that you have requested.
Access to and Amending Personal Information
You can access and amend your personal information by contacting us any time during normal business hours, in person, by phone or fax, or through the Internet at the addresses, site, and numbers shown below.
Security and Confidentiality
Access to your personal information is limited to those employees or partners who need to contact you to deliver those goods and services that you request or in order to carry out their employment duties. We also have internal procedural and electronic safeguards in place to protect your personal information.
Questions and Suggestions
- Questions and suggestions regarding the privacy of your personal information may be directed to us at: Oliver Publishing Inc. Customer Services - Privacy Issues, 151 Bloor Street West, Suite 800, Toronto, Ontario, Canada M5S 1S4 (telephone: (416) 922-9604; fax: (416) 922-5126; toll-free: 1-800-238-0377; web: www.oliverslearning.com).
- You may also contact the federal organization responsible for enforcing the protection of personal information in the private sector: The Privacy Commissioner of Canada, 112 Kent Street, Ottawa, Ontario, Canada K1A 1H3. Call toll free at 1-800-282-1376 or email firstname.lastname@example.org.
Systems Requirements for Certification Exams
PC Windows- Certification Browser: Chrome (Windows 7 is not compatible)
Mac OS 10.13x or higher- Certification Browser: Chrome
Oliver's Digital LockTM
You will be required to download the Oliver's Digital Lock. This is an application to ensure the integrity of the Certification Exams by restricting other computers being able to access your computer and your computer being able to access websites other than hllqp.com while you are doing your Certification Exam. During the entirety of the Certification Exam, your communications will be restricted to our exam servers. You will only have access to the AMF pdf textbook.
You only need to install the Digital Lock once.
For each Certification Exam, you will need to connect and then after the Certification Exam, don’t forget to disconnect. When you are ready to start your Certification Exam, click on the desktop icon that has been created and connect.
- Adobe Acrobat Reader
- Flash enabled (always allow hllqp.com access to the web camera)
- Pop-Ups enabled
- Web camera with microphone (if you do not have a computer with a built-in web camera and microphone)