Frequently Asked Questions

I forgot my login information for my online exam. Where can I get this information?
If you run into any technical issues accessing the online test, desk-side support can be reached at [email protected] or at 1-800-238-0377 from 9:00 am to 5:00 pm, Monday to Friday.

What are the system requirements for writing an online exam?

  • System Requirements
    • PC Windows 8.1 or higher (no virtual machines permitted)
    • Mac OS:
      • Big Sur (11.7.10), Safari 16.6.1
      • Monterey (12.7.3), Safari 17.3.0
      • Ventura (13.6.4), Safari 17.3.0
      • Sonoma (14.3.1), Safari 17.3.0
  • Processors
    • Intel/AMD/ARM
  • Additional Requirements
    • Google Chrome Browser with pop-ups and JavaScript enabled
    • Safe Exam Browser (available for download through the test portal). Students must also connect a secondary camera on a smartphone (activated by a QR code).